Official Warranty & After-Sales Service Policy

Official Statement Regarding JKBMS / Jikong BMS Warranty and After-Sales Channels

To ensure professional technical support and efficient service, JKBMS hereby clarifies its official warranty and after-sales policy:

1. Direct Customers Only: JKBMS / Jikong BMS Factory provides direct warranty and technical support ONLY to customers who purchased BMS products directly from our factory or from shop.jkbms.com.

2. Third-Party Purchases: Any BMS products purchased through third-party platforms, unauthorized resellers, or trading companies must seek warranty and after-sales support directly from the respective seller/original point of purchase. JKBMS does not accept direct after-sales requests from non-direct customers.

3. Integrated Battery Packs: For users who purchase battery packs integrated with JKBMS / Jikong BMS components, please contact your battery pack manufacturer or supplier for all service inquiries. The battery pack provider is responsible for the overall system warranty.

4. Service Principle: We adhere to the principle of “The Seller Provides the Service.” Please ensure your supplier is an authorized partner to guarantee your consumer rights.